Effective Date: August 30, 2026
This Shipping Policy applies to all orders placed through our website. By completing checkout, you agree to the shipping terms outlined below.
We currently only ship physical artwork to customers located within the United States, as well as the following Canadian provinces: British Columbia, Alberta, Ontario, Quebec, New Brunswick, Nova Scotia, Saskatchewan, and Manitoba.
We do not offer international shipping to any other countries, territories, provinces or regions outside of the locations listed above. If your delivery address falls outside of these supported regions, we will not be able to fulfill your order.
We will prepare and ship your custom artwork once production is fully finished. Our standard production timeline is listed on each product page. Shipping time is separate from production time and will begin only after your item is ready to leave our workshop.
Once your package is dispatched, we will send you a shipping confirmation email with a tracking number. You may use this tracking number to monitor the delivery status online.
For shipments to Canada, please note that packages may be subject to import duties, customs taxes or clearance fees charged by local customs authorities. These charges are the responsibility of the buyer and are not included in our product price or shipping cost. We cannot predict or control customs delays.
It is your responsibility to make sure the shipping address you enter at checkout is complete and accurate. We are not liable for delays, lost packages or failed delivery caused by incorrect, incomplete or outdated addresses provided by you.
If your tracking information shows the package was marked as delivered, but you have not received it, please check with your local post office, building manager or neighbours first, then contact us within 14 calendar days. We will work with the shipping carrier to investigate.
We are not responsible for delays caused by events outside of our control. This includes customs holds, weather disruptions, carrier slowdowns, public holidays or other force majeure situations.
We reserve the right to update this shipping policy at any time. Changes will be posted on this page and apply to all new orders after the update.
If you have any questions about shipping, please email us at [email protected].