Effective Date: August 30, 2026
This Return & Refund Policy applies to all custom copper portrait orders placed on our website. By placing your order and completing checkout, you confirm that you have read and agreed to the terms below.
All our artwork is custom-made based on the reference photos and instructions you provide. Since these are personalized custom items, standard return rules for ready-made products do not apply. We cannot accept returns simply because you change your mind once production has started.
You may apply for a refund only under the following conditions:
- We have not started production yet, and you send us a written cancellation request before manufacturing begins. In this case, a full refund will be available.
- The finished piece you receive has clear craftsmanship defects that are not caused by the quality, lighting, resolution or angle of your reference photo. You must send us clear photos as proof within 14 calendar days after delivery, so our team can verify if the issue counts as a manufacturing fault.
- Your package is lost during shipping or arrives damaged. You need to contact us within 14 calendar days after the estimated delivery date and provide official damage or loss documents from the shipping carrier to file a claim.
Refunds will not be issued in the following situations:
- You change your mind, or you are unhappy with the style, tone, texture or artistic presentation of the artwork, as long as the final result reasonably matches your reference image and instructions.
- Minor natural differences that come with hand-finished metal work, including subtle texture variations and slight patina color shifts, which fall within normal industry tolerance.
- Your uploaded reference image is blurry, low-resolution, poorly lit, or has objects blocking the subject.
- You entered the wrong shipping address, name or contact information during checkout.
If your refund request is approved, the payment will be sent back to your original payment method. Refund processing time depends on our payment provider, usually between 5 and 30 business days. Any bank fees, currency conversion charges or gateway fees related to the refund are the buyer’s responsibility.
All revision requests should be sent to us before production starts. Once work has begun, major design changes or cancellation requests may incur extra fees, and full refunds will no longer be available.
We reserve the right to update this policy at any time. Updated terms will only apply to new orders placed after the changes are published.
Please contact us at [email protected] if you have any questions about this policy.